Shipping Policy

Thank you for visiting and shopping at medusa.website. Following are the terms and conditions that constitute our Shipping Policy.

Shipment processing time

All orders are processed within 1-3 business days and will be shipped from Guam, USA. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by 1-2 days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates: USA

Shipping charges for your order will be calculated and displayed at checkout.

Delivery delays can occasionally occur.

Shipment to P.O. boxes or APO/FPO addresses

Medusa.website ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses as well.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

Medusa.website is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Medusa.website is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

Returns Policy

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.